Feedem GRV App Privacy Policy

Feedem GRV App: Privacy Policy

This privacy policy explains how the Feedem GRV app (the "app") collects, uses and protects your information. Please read it carefully.

1. Introduction

The Feedem GRV app is provided by Feedem Group (Pty) Ltd ("we", "us"). This policy explains what personal information the app collects, how and why it is used, who it is shared with, how long it is kept, and how you can see, correct or delete it. We process personal information in line with the Protection of Personal Information Act 4 of 2013 (POPIA).

2. Audience

This policy applies to everyone who uses the Feedem GRV app: staff of the businesses that use the app, for example people who receive and check deliveries. The app is a business tool. It is not meant for children and does not knowingly collect information from anyone under 18.

3. What is personal information?

Personal information is any information that identifies you or relates to you, such as your name, email address, login name, or a record of something you did in the app.

4. Acceptance

By signing in to or using the Feedem GRV app you accept this policy. If you do not accept it, please do not use the app. If you give us someone else's personal information, you must have their permission to do so.

5. What the app collects and how

Information you or your business give us:

Account details: your name, login name, email address, and the business units you work for. Accounts are set up by your business or by us; you cannot create an account in the app.
Sign-in details: your login name and password, sent over an encrypted connection to sign you in. Passwords are stored only in protected (hashed) form.

Information you capture in the app:

Work records: purchase orders, goods received, delivery and invoice details, with the date, time and the user who captured them.
Photos and documents: pictures of invoices and delivery notes you take with the camera or choose from your photo library. The app uses the camera and photo library only when you choose to add a page, and only the pages you add are uploaded. Please do not photograph people.

Information collected automatically:

Technical details: the app version, operating system, device make and model, and server logs (such as the time of a request and any error), so we can run the app, keep it secure and fix problems.

What the app does not collect: your location, contacts, health or financial information, or advertising identifiers. The Feedem GRV app shows no advertising and does not track you across other apps or websites.

6. Information stored on your device

To work with a weak or no internet connection, the Feedem GRV app keeps some information on your device:

Unsent captures: goods received and invoice photos you have not sent yet. They stay on the device until they are sent, also after you sign out, so no work is lost.
Work data: a copy of the business units, purchase orders and order lines you work with.
Your sign-in session: removed when you sign out. Your password is never stored on the device.

This information stays inside the app, is not shared with other apps and is not included in device backups. Deleting the app removes all of it.

7. Who are our data subjects?

The app processes information about its users and the staff and contacts of the businesses that use it.

8. Purpose for processing

The Feedem GRV app uses personal information only to:

sign you in and keep your account secure;
record and check the business's deliveries, goods received and invoices;
keep an audit trail of who captured what;
support you and fix problems;
meet our legal obligations.

Your information is not used for marketing, advertising or profiling, and it is never sold.

9. Who we share it with

We share personal information only:

with the business you work for, which owns the records captured for it;
with service providers who host and run the app for us (such as our cloud hosting and software development partners), who may use it only to provide that service;
on Android, page scanning uses Google's ML Kit document scanner, which runs on your device. Your photos are not sent to Google; Google may receive basic, non-personal performance information about the scanner;
where the law requires it, for example to a regulator or the police.

Every third party we share personal information with must protect it at least as well as this policy does.

10. Security

The Feedem GRV app sends information over encrypted connections (HTTPS) and it is stored on secured servers. Access is limited to people who need it for their work and is controlled by sign-in and permissions. No system is completely secure, but we work to protect your information and act promptly on any problem.

11. Responsible disclosure and reporting a security problem

If you find a security weakness in the Feedem GRV app, please tell us at the contact address below, with enough detail for us to find it. Please do not share it with others until we have fixed it. We will not take action against anyone who reports a problem in good faith.

12. Our commitment to you

We will acknowledge a security report, check it, and let you know when it has been fixed.

13. Accurate and up to date

We aim to keep your information correct. Your business's administrator can update your account details, or you can ask us to.

14. Retention

Personal information is kept only as long as it is needed for the purposes above, or as long as the law requires business records to be kept (for example for tax). Photos and records captured in the app are kept as part of the business's records. When information is no longer needed it is deleted or made anonymous.

15. Deleting your account and data

You can ask for your Feedem GRV app account and the personal information linked to it to be deleted at any time, by asking your business's administrator or by emailing us at the contact address below with the subject "Delete my account". We will confirm who you are and then delete your account and the personal information linked to it. Records the business must keep by law (such as invoices and goods received) are kept, but your name is removed from them where the law allows. Signing out of the app removes your session from the device; deleting the app removes everything it stored on the device.

16. Transfer to another country

The app's servers are hosted with cloud providers whose servers may be outside South Africa. We only use providers in countries with similar protection to POPIA, or who are bound by agreement to protect your information to the same standard.

17. Your rights

You may ask us what personal information the app holds about you, ask us to correct or delete it, or object to how it is used. You may also withdraw your consent, although you may then no longer be able to use the app. If you are not happy with how your information is handled, you may complain to the Information Regulator of South Africa (inforegulator.org.za).

18. Limitation

This policy does not cover other websites or apps that the Feedem GRV app links to. Please read their own privacy policies.

19. Changes

We may update this policy. For important changes we will tell you in the app or by email. Using the Feedem GRV app after a change means you accept the updated policy.

20. Enquiries

For privacy questions, requests to see, correct or delete your information, or security reports, email us:

Email: DevSupport@exclr8.co.za